Terms of Service

1. Acceptance of Terms

By accessing or using the ReVoice platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and ReVoice AI AB, reg. no. 559505-0849, Katthögsvägen 66-76, 244 91 Kävlinge, Sweden ("ReVoice," "we," "us," or "our"). By creating an account, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation. "Customer" then means that organisation and otherwise means you as the User. The Service is provided only to companies and organisations entering into the agreement in the course of their business, not to consumers. At registration, in the agreement step and before a purchase you confirm that you are entering into the agreement in the course of business for a company or an organisation, and you are responsible for that statement being correct. Rules that protect consumers only, such as the right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59), therefore do not apply to the agreement. The organisation number is checked for its format and, for Swedish numbers, its check digit; it is not looked up in any company register.

2. Service Description

ReVoice is an AI-powered meeting intelligence platform that provides:

• Real-time and post-meeting audio transcription
• AI-generated meeting summaries and action items
• Conversational AI chat about your meetings
• Speaker recognition and identification
• Knowledge graph and analytics
• Team collaboration features (sharing, channels, workspaces)

The Service uses AI providers to process audio and produce transcripts and analyses. Processing is described in the Privacy Policy and, where ReVoice acts as processor, in the DPA. Acceptance of these Terms does not itself constitute individual consent to biometric processing; that consent is obtained separately where required.

3. User Accounts

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the security and confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your account information remains accurate and up-to-date

We enforce a strong password policy (minimum 12 characters, including uppercase, lowercase, numbers, and special characters) to protect your account.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Record or transcribe conversations without the consent of all participants where required by law
• Upload malicious content, malware, or attempt to compromise the Service
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service in a manner that exceeds reasonable usage
• Share your account credentials with third parties
• Violate the rights of others, including intellectual property and privacy rights

5. Your Content

You retain all ownership rights to the content you upload, record, or create using the Service, including audio recordings, transcripts, and meeting notes ("Your Content").

By using the Service, you grant ReVoice a limited, non-exclusive license to process Your Content solely for the purpose of providing the Service (e.g., transcribing audio, generating summaries, enabling search). We do not use Your Content to train, fine-tune or otherwise improve AI models, whether our own or anyone else's, or for any purpose other than delivering the Service to you. How our AI providers handle the content is described in section 4 of the Privacy Policy.

You are responsible for ensuring you have the right to upload, record, and process all content through the Service.

6. Third-Party Services

ReVoice engages trusted third-party providers to deliver core functionality, including speech-to-text transcription, AI summaries and analysis, text-to-speech, meeting assistance, cloud storage, email delivery, and payment processing.

These providers process data solely to deliver their respective function, under agreements that meet GDPR requirements (including Standard Contractual Clauses where required). The current list of our sub-processors, with the purpose and data region of each, is published at https://re-voice.io/sub-processors; changes are governed by our Data Processing Agreement. For more information, see our Privacy Policy.

7. Intellectual Property

The Service, including its design, interface, codebase, branding, and documentation, is the intellectual property of ReVoice and is protected by applicable copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

8. Fees and Payment

ReVoice offers paid subscription plans and a time-limited Business trial. For paid plans:

• Fees are charged in advance on a monthly or annual basis
• Payment is processed through PCI-DSS compliant payment processors
• You may cancel your subscription at any time; access continues until the end of the billing period
• Refunds are handled on a case-by-case basis within 14 days of purchase

We reserve the right to change pricing with 30 days' advance notice. Current subscribers will be notified via email of any pricing changes.

9. Limitation of Liability

To the maximum extent permitted by law, ReVoice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

The Service is provided on an "as is" and "as available" basis. We do not guarantee the accuracy of transcriptions or AI-generated content. You acknowledge that AI outputs may contain errors and should not be relied upon as a sole record of important decisions.

Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater.

The limitations in this section apply to the extent permitted by mandatory law.

10. Termination

You may terminate your account at any time through the Settings page. Upon termination:

• Your account and the data it owns are removed from the Service at once: the account, your conversation records, transcripts and documents are deleted from the Company's database, and deletion of the related files at the storage and meeting bot providers is requested at the same time. Copies may remain in backups for the cycle stated in section 9 of the Privacy Policy, and data we are required by law to keep, such as accounting records, is kept for as long as the law requires. Deletion cannot be completed while you own a company or workspace that has other members; transfer ownership first
• When a company agreement ends, the company's shared Spaces and their content are deleted under section 6 of the Data Processing Agreement, no later than 30 days after termination unless the company has deleted them earlier. Members' My Private Space and accounts stay with the member
• Subscriptions billed through your account are cancelled. A Company subscription that continues for the Company's other members is not affected
• You may export a copy of your account and meeting data before deletion using the data export feature (recordings and uploaded files are not included in it)

We may also terminate or suspend your account if you violate these Terms, with or without notice depending on the severity of the violation.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through a notice on the Service at least 30 days before the changes take effect. If you do not accept the changes, you may close your account and cancel your subscription before they take effect. Continued use of the Service after the changes have taken effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Sweden.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13. Customer Responsibility for Meeting Recording and Transcription

For the meeting data ReVoice processes on the Customer's behalf (including audio recordings and text transcripts), the Customer is the Data Controller and ReVoice is the Data Processor under the Data Processing Agreement, whose Annex 1 states the roles for each processing activity. ReVoice's own processing as a Data Controller, such as account and billing administration, is described in the Privacy Policy.

• Legal basis and duty to inform: The Customer must ensure that a valid legal basis (for example, legitimate interest) exists for recording and transcribing the meetings the Service is connected to, and that all meeting participants, whether they belong to the Customer's organisation or are external parties, are informed that the meeting is being transcribed and how their personal data is processed in accordance with applicable data protection law (GDPR).
• Notices in the meeting: ReVoice sends automatic notices when the Bot joins, as described in section 5 of the Privacy Policy. The notices complement the Customer's own routines for informing participants and do not replace them. The Customer undertakes not to use the Service to carry out covert or unlawful recording of conversations.
• Collection method: the platform's neutral bot infrastructure may let one bot capture a meeting for several users of the Customer's workspace, to optimise performance and data minimisation. The Customer's responsibility under the clauses above applies whichever bot captures the meeting.
• ReVoice's responsibility: ReVoice is responsible for its own obligations under the GDPR and the Data Processing Agreement, including processing meeting data only on the Customer's documented instructions, implementing the measures in Annex 2 of that agreement and notifying the Customer of personal data breaches. Nothing in these Terms limits a data subject's right to compensation under Article 82 of the GDPR.
• Compensation between the parties: The Customer shall compensate ReVoice AI AB for damages, administrative fines and reasonable costs that ReVoice is ordered to pay or incurs, to the extent they were caused by the Customer's failure to meet its duty to inform meeting participants or its lack of a legal basis for its use of the Service. This undertaking does not cover what results from ReVoice's own infringements, nor administrative fines imposed on ReVoice for such infringements. Where both parties caused the same damage, liability is shared according to each party's part of the responsibility, in line with Article 82(5) of the GDPR.

14. General Provisions

• Order of precedence: If the contract documents conflict, they apply in this order: (1) a written agreement signed by both parties, to the extent it expressly departs from a specific provision, (2) the Data Processing Agreement for matters concerning processing of personal data on the Customer's behalf, (3) a customer addendum accepted by the Customer, for the service that addendum covers, and (4) these Terms.
• Force majeure: Neither party is liable for a failure to perform an obligation caused by circumstances beyond its reasonable control that it could not reasonably foresee or avoid, such as war, terrorism, natural disaster, a decision by a public authority, industrial action or a widespread outage of public telecommunications, power or data networks. The affected party shall notify the other party without delay. This does not release the obligation to pay fees that have fallen due.
• Assignment: The Customer may not assign its rights or obligations under these Terms without ReVoice's written consent. ReVoice may assign the agreement to an acquirer of all or the part of ReVoice's business to which the Service relates, after written notice to the Customer.
• Notices: ReVoice gives notices under these Terms to the email address of the account or in the Service. Notices to ReVoice are sent to the email addresses listed in section 15.
• Survival: Provisions that by their nature are intended to apply after the agreement ends, including sections 5, 7, 9, 12, 13 and 14, continue to apply.

15. Contact

If you have questions or concerns about these Terms, please contact us:

Business Data Processing Agreement (DPA)

For professional or commercial use, our Data Processing Agreement (DPA), document version 7 November 2026, is incorporated through valid acceptance of these Terms of Service, to the extent ReVoice processes personal data on the Customer's behalf and the Customer is the Data Controller. The same basic scope applies to Individual, Business, trials and separately agreed Enterprise, with customer-specific schedules where needed. ReVoice's own processing as a Data Controller is outside the DPA. The DPA is available through the footer link. Existing agreements change through their applicable amendment procedure; publishing new text does not retrospectively rewrite earlier acceptance.

Scrive e-signing: customer addendum, version 2026-11-04

Scope and licence: ReVoice grants the Customer a subscription-based, limited, non-exclusive and non-transferable sublicence to use the ordered Scrive e-signing services through ReVoice during the agreed service period. Each customer Company has a separate Scrive customer account with one shared integration user. ReVoice manages the partner connection. The sublicence does not grant standalone access to the Scrive web interface or API; that use requires separate rights from Scrive. Recipients may use the signing page linked in their invitation.

Permitted use: The Customer must not decompile, disassemble, reverse engineer, modify or copy Scrive services except as permitted by mandatory law or explicit written permission. The Customer is responsible for rights to the document, accurate recipient details, lawful grounds and necessary information to data subjects, and for allowing only authorised people to initiate signing.

Order and price: Scope, price and add-ons follow the offer or customer agreement accepted by the Customer. ReVoice's supplier cost is not itself an agreed customer price. ReVoice registers the customer order and manages activation. The offered workflow uses simple electronic signatures. BankID, other eIDs and SMS codes are not included; those services must not be used without a separate order, applicable terms and activation.

Data protection and instructions: For documents, recipient details and associated signing data processed on Customer instructions, the Customer is controller, ReVoice AI AB is processor and Scrive AB is sub-processor. The parties incorporate the ReVoice DPA, document version 7 November 2026, together with this addendum's specific instructions. ReVoice's own account, security and billing purposes are governed separately by the privacy policy.

Processing scope: The Customer's approved document and details of senders, signers and copy recipients are transferred to Scrive to prepare, deliver, sign, seal and make the document available, and for support and security within the engagement. Data includes document content, names and contact details, document and recipient status, and evidence and event data such as timestamps and IP addresses. Data subjects may be Customer users, employees, external recipients and other people mentioned in the document. The Customer instructs processing through its order and authorised configuration, review and confirmation of documents and recipients in ReVoice.

Retention, return and deletion: The ReVoice DPA and the Customer's agreed instructions apply. Disconnecting does not recall invitations and is not an erasure request. Documents may remain at Scrive until the applicable retention configuration or verified deletion is executed; backups expire separately. Deleting the Customer's copy does not remove copies that recipients are entitled to retain in a separate account. Contact ReVoice for reviewed export, erasure or termination of the customer account. This addendum alone changes no retention period.

Contact and responsibility: ReVoice is the Customer's contracting party and first point of contact for orders, support and claims arising under this sublicence. Those contractual claims must be addressed to ReVoice rather than Scrive. This does not restrict mandatory legal rights or data subjects' data protection rights. Contact help@re-voice.io for support and privacy@re-voice.io for data protection requests.

Version and changes: Acceptance must be bound to the relevant Company, this addendum version 2026-11-04 and the incorporated DPA version. Later publication does not rewrite an earlier acceptance. Changes follow the applicable customer agreement and DPA rules, including sub-processor notification. Access may be enabled only after the customer order, necessary acceptances and ReVoice release conditions are satisfied.

This addendum applies to Companies ordering Scrive e-signing through ReVoice. It becomes part of the Company agreement only when an authorised representative validly accepts it for that Company. Publication, a personal user account or an operator activation does not replace Company acceptance.