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Your profile settings can be found in the account menu. Here you can update your display name, upload a profile picture, and configure notification preferences. Your display name is what other team members and meeting participants will see when you share recordings or collaborate in channels. You can upload a profile picture in JPG or PNG format (max 2 MB). Notification preferences let you control email notifications for meeting completions, shared recordings, and team invitations.

1. Click your avatar in the top-right corner
2. Select 'Settings'
3. Update your name, email or avatar
4. Click 'Save Changes'

ReVoice supports email/password login, Google SSO, and Microsoft SSO. Your workspace admin can configure which methods are available for your organization. When using email/password, we enforce a strong password policy requiring at least 12 characters with uppercase, lowercase, numbers, and special characters. Google and Microsoft SSO provide seamless integration with your existing corporate identity. If your company uses SSO, you may not need to create a separate password for ReVoice.

If you've forgotten your password, you can reset it from the login page. A reset link will be sent to your registered email address and is valid for 1 hour. If you don't receive the email, check your spam folder. If you use Google or Microsoft SSO to log in, you don't have a ReVoice password and should reset your password through your SSO provider instead. You can also change your password from Settings if you are already logged in.

1. Go to the login page
2. Click 'Forgot password?'
3. Enter your email address
4. Check your inbox for the reset link
5. Follow the link to set a new password

Workspace settings allow admins to manage team members, set default meeting preferences, configure integrations, and control access permissions. Each workspace can have multiple members with different roles: Owner, Admin, and Member. Owners have full control including billing. Admins can manage members and settings. Members can use all features but cannot modify workspace configuration. You can invite new members by email or by sharing an invite link.

1. Click on Workspaces in the left menu
2. Review team members and roles
3. Configure default preferences
4. Save your changes

ReVoice is fully GDPR compliant. You can request a full data export or account deletion at any time from your account settings. All recordings and transcripts are encrypted at rest (AES-256) and in transit (TLS 1.3). We never sell your data and do not use your content to train AI models. Audio is processed ephemerally by our transcription provider and is not retained after processing. You can delete individual recordings at any time, and all associated data (transcript, summary, AI chat history) is permanently removed.

ReVoice offers four plans: Free (EUR 0/month), Pro (EUR 35/month), Team (EUR 49/user/month), and Enterprise (custom pricing). The Free plan includes 10 meetings per month with 60-minute recording limit, 300 minutes of Meeting Bot, basic AI summaries, and 1 GB storage with 30-day retention. Pro includes unlimited meetings, 600 min Meeting Bot, AI Chat, Live Assistant, Knowledge Graph, Podcast Briefing, 25 GB storage with unlimited retention, and all export formats. Team adds shared workspaces, channels, CRM integrations (Salesforce, HubSpot), 3000 min Meeting Bot, 100 GB storage, and team administration. Visit /pricing for a detailed comparison.

All invoices are securely managed through our payment provider, Stripe. You can access your complete billing history and download individual invoices as PDF files from the customer portal. Invoices are generated at the start of each billing cycle and include details about your plan, number of users (for Team plans), and any prorated charges from plan changes. If you need a specific invoice format for your company, contact support.

1. Go to Settings > Billing
2. Click 'Manage Subscription'
3. Scroll down to the 'Invoice History' section in the portal
4. Click the date of the invoice to view or download it as a PDF

You can update your payment method at any time through the Stripe customer portal. We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely via Stripe. For Team plans, we can also arrange invoicing via e-invoice or PDF. Your payment information is never stored on our servers; it is handled entirely by Stripe under PCI-DSS compliance.

1. Navigate to Settings > Billing
2. Click 'Manage Subscription'
3. Update your payment method in the portal
4. Save your changes

Plan changes take effect immediately. When upgrading, you'll be charged a prorated amount for the remainder of your current billing cycle. When downgrading, credits will be applied to your next billing cycle. If you downgrade from Pro to Free, some features like AI Chat, Knowledge Graph, and Podcast Briefing will no longer be available, but your existing data is preserved for 30 days. There is no binding period - you can change plans at any time.

1. Go to Settings > Billing
2. Click 'Upgrade' or 'Manage Subscription'
3. Select your new plan
4. Review the pricing change
5. Confirm your selection

You can cancel your subscription at any time. Your account will remain active until the end of your current billing period. After cancellation, your account reverts to the Free plan with its limitations (10 meetings/month, 30-day retention). Your data is retained for 30 days after the Free plan retention limit, giving you time to export anything important. You can reactivate your subscription at any time to regain access to all your data.

If your payment was declined, verify your card details and ensure sufficient funds. Common reasons for declined payments include expired cards, insufficient funds, or your bank blocking international transactions (Stripe processes in EUR). Contact your bank if the issue persists. You can also try a different payment method in your billing settings. If a payment fails, we will retry automatically after a few days. Your service continues during the retry period.

You can invite the ReVoice bot to any supported meeting platform (Zoom, Microsoft Teams, Google Meet). The bot will join, record audio, and automatically generate a transcript and AI summary when the meeting ends. The bot appears as a participant named '[Your Name] - Matilda by ReVoice'. All participants will see when the bot joins, ensuring transparency. You can also set up calendar auto-join to have the bot automatically join your scheduled meetings.

1. Open your meeting in ReVoice
2. Paste the meeting link
3. Click 'Send Bot'
4. The bot will join your meeting automatically

ReVoice currently supports three major meeting platforms: Zoom, Microsoft Teams, and Google Meet. Each platform works with our Meeting Bot that joins as a participant to record and transcribe. For Zoom, ensure external participants are allowed in your meeting settings. For Microsoft Teams, the bot works with both scheduled and ad-hoc meetings. For Google Meet, the bot supports both personal and Workspace accounts. We're continuously working to add support for additional platforms.

Connect your Google Calendar or Outlook calendar to automatically detect and join scheduled meetings. Once connected, ReVoice shows your upcoming meetings in the dashboard and can automatically send the bot to join them. You can configure auto-join preferences in Settings > Bot Settings, including which calendars to monitor, minimum meeting duration to join, and whether to require confirmation before joining. Calendar sync updates every few minutes to catch newly scheduled meetings.

1. Click on Integrations in the left menu
2. Connect your Google or Outlook calendar
3. Authorize access
4. Go to Settings > Bot Settings to configure auto-join preferences

If the bot isn't joining your meeting, check these common issues: waiting room enabled (the bot cannot bypass waiting rooms - you need to admit it manually), incorrect or expired meeting link, external participants not allowed in the meeting settings, or the meeting has ended before the bot could join. For Zoom, check that 'Allow external participants' is enabled. For Teams, ensure guest access is permitted. If the bot joins but you see no transcript, check that the meeting has audio enabled.

1. Verify the meeting link is correct and the meeting is active
2. Disable the waiting room or admit the bot manually
3. Check that external participants are allowed in meeting settings
4. Try resending the bot from ReVoice

All recordings are stored in your ReVoice dashboard under the Conversations section. Each recording includes a full transcript with speaker identification, an AI-generated summary with key decisions and action items, and the original audio/video. You can search across all your recordings using keywords, speaker names, or topics. The Knowledge Graph provides a visual map of connected topics across meetings. Recordings are processed within 5-10 minutes after a meeting ends.

1. Log in to ReVoice
2. Go to Conversations
3. Select the recording you want to view
4. Browse the transcript, summary, and action items

You can share recordings via a secure link or directly with team members in your workspace. When sharing with team members, they get direct access in their ReVoice dashboard. Share links can be set to view-only or with edit permissions. On the Team plan, you can also share recordings to channels for team-wide access. All shared recordings maintain speaker identification and AI-generated content. External share links can be revoked at any time from the recording's sharing settings.

1. Open the recording
2. Click 'Share'
3. Choose to share with team members or generate a link
4. Set permissions (view only or edit)
5. Send the link

ReVoice supports exporting transcripts in multiple formats: TXT (Free plan), and PDF, DOCX, SRT, VTT, JSON, and Markdown (Pro and Team plans). You can export the full transcript with speaker labels and timestamps, or just the AI summary with action items. SRT and VTT formats are useful for adding subtitles to video recordings. The JSON export includes all metadata and is ideal for custom integrations. You can also download the original audio and video files.

1. Open the recording
2. Click the export icon
3. Select your preferred format
4. Click 'Download'

Transcription accuracy depends on audio quality. ReVoice achieves up to 95% accuracy under optimal conditions. For best results, use a dedicated microphone or headset rather than built-in laptop speakers. Minimize background noise, and ensure a stable internet connection for the meeting. Speaking clearly and not talking over others helps the AI accurately identify speakers. If accuracy is low, check if the correct language was detected - ReVoice supports 100+ languages and auto-detects by default. You can set a preferred language in Settings.

Connect ReVoice to your Slack workspace to receive automatic meeting summaries, action items, and notifications in your preferred channels. After a meeting ends and is processed, ReVoice sends a formatted summary to the configured Slack channel including key highlights, action items with assignees, and a direct link to the full recording in ReVoice. You can configure which channels receive notifications and what level of detail to include. The Slack integration is available on Pro and Team plans.

1. Click on Integrations in the left menu
2. Click 'Connect' on the Slack card
3. Authorize the ReVoice Slack app
4. Select the default channel for notifications
5. Configure notification preferences

ReVoice can sync meeting notes, action items, and contact data with popular CRM platforms including HubSpot and Salesforce (Team plan). After each meeting, ReVoice automatically detects participants and matches them to your CRM contacts. Meeting notes, decisions, and action items are then pushed to the right contact or deal record. This eliminates manual data entry and ensures your CRM always reflects the latest conversation context. See the specific HubSpot and Salesforce articles for setup details.

1. Click on Integrations in the left menu
2. Select your CRM platform
3. Click 'Connect' and authorize the connection
4. Your meeting data will now sync automatically

Connect ReVoice to HubSpot to automatically push meeting notes, action items, and participant data into your HubSpot CRM. Notes are linked to the right deals and contacts so your sales pipeline stays current without manual data entry. ReVoice detects meeting participants and matches them to existing HubSpot contacts. After each meeting, a note is created on the associated contact and deal with the AI summary, key decisions, and next steps. The HubSpot integration is available on the Team plan.

1. Click on Integrations in the left menu
2. Click 'Connect' on the HubSpot card
3. Sign in to your HubSpot account and authorize ReVoice
4. Your meeting intelligence will now sync automatically

Connect ReVoice to Salesforce to automatically create notes on the right opportunities and contacts after every meeting. ReVoice detects participants and matches them to your Salesforce records, keeping your CRM enriched with the latest conversation context. Meeting summaries, action items, and decisions are pushed as activity notes. This helps sales teams keep accurate records without spending time on manual CRM updates. The Salesforce integration is available on the Team plan.

1. Click on Integrations in the left menu
2. Click 'Connect' on the Salesforce card
3. Authorize with your Salesforce credentials
4. Your meeting intelligence will now sync automatically

Swedish businesses can connect ReVoice with Fortnox to streamline invoicing and time tracking based on meeting data. After a sales meeting, ReVoice can identify customer data, discussed products and services, and pricing - then create draft customer cards, quotes, and invoices directly in Fortnox. Everything is created as drafts that you review and approve before use. The connection uses modern OAuth standard with full encryption. This is especially useful for consulting firms, sales teams, and service companies.

1. Click on Integrations in the left menu
2. Click 'Connect' on the Fortnox card
3. Sign in with your Fortnox account to authorize
4. The integration is now active

ReVoice supports custom integrations and webhooks for advanced workflows. You can set up webhooks to receive notifications when meetings are processed, and use our data export features to integrate with your own systems. Custom API access and dedicated webhook endpoints are available for Pro and Team customers. For Enterprise customers, we offer dedicated integration support and custom API endpoints. Contact support for documentation and access.

If no audio is being captured, the issue is typically related to microphone permissions or the meeting platform's audio settings. For the Meeting Bot, ensure that the meeting has active audio participants and that the bot has been admitted to the meeting (not stuck in a waiting room). If you are using web recording, check that your browser has microphone permission. Ensure the correct microphone is selected in your meeting platform. If the recording shows 0 minutes of audio, the bot may have joined but no audio stream was available.

1. Verify your microphone is working
2. Check browser microphone permissions
3. Ensure the meeting platform is sharing audio
4. Restart the recording if needed

Processing time depends on recording length and server load. Most recordings under 60 minutes are processed within 5-10 minutes. Longer recordings or high-traffic periods (weekday mornings in European time zones) may take up to 30 minutes. Processing includes transcription, speaker identification, AI summary generation, and action item extraction. You will receive a notification when processing is complete. If a recording has been processing for more than 1 hour, it may have encountered an error - contact support with the conversation ID.

If you're unable to log in, the most common causes are: incorrect email address, expired SSO session, browser cache issues, or using the wrong login method (e.g., trying email/password when your account uses Google SSO). If you created your account via Google or Microsoft SSO, you cannot use email/password login. Try the SSO option instead. If your account is locked due to too many failed attempts, wait 15 minutes before trying again or use the password reset flow.

1. Clear your browser cache and cookies
2. Try a different browser
3. Check if your account email is correct
4. Use the 'Forgot password' flow
5. Contact support if issues persist

ReVoice works best on the latest versions of Chrome, Firefox, Edge, and Safari. Chrome is recommended for the best experience, especially for web recording features. Some features like web recording may have limited support on Safari and older Firefox versions. We recommend keeping your browser updated. If you experience issues, try clearing your browser cache or using an incognito/private window. Mobile browsers are supported for viewing recordings and transcripts, but web recording requires a desktop browser.

ReVoice is an AI-powered meeting intelligence platform that captures decisions, follow-ups, and insights from your meetings automatically. It works with Zoom, Microsoft Teams, and Google Meet. Core features include: real-time transcription in 100+ languages, AI-generated summaries with action items and decisions, a live AI assistant (Matilda) you can talk to during meetings, Knowledge Graph for connecting topics across meetings, Podcast Briefing to listen to meeting summaries on the go, coaching analytics for improving meeting performance, and integrations with Slack, HubSpot, Salesforce, and Fortnox. ReVoice is built by TechServices IT in Lund, Sweden, and is fully GDPR compliant with EU data handling.

Getting started with ReVoice takes just a few minutes. Create a free account, connect your calendar, and invite the bot to your first meeting. After the meeting, you'll have a full transcript, AI summary, and action items ready in your dashboard. You can then explore features like AI Chat (ask questions about the meeting), Knowledge Graph (see topic connections), and Podcast Briefing (listen to a summary). For teams, set up a workspace and invite your colleagues to share recordings and collaborate.

1. Create a free account at ReVoice
2. Connect your Google or Outlook calendar in Integrations
3. Start a meeting and paste the link to send the bot, or enable auto-join
4. After the meeting, view your transcript, summary, and action items in Conversations
5. Explore AI Chat by clicking on a recording and asking Matilda a question

Matilda is ReVoice's AI assistant that can help you during live meetings. By saying 'Hey Matilda' followed by a question during your Zoom, Teams, or Google Meet call, you can get real-time answers based on your meeting history and current conversation. For example, ask 'Hey Matilda, what did we decide about the budget last time?' and she will search your past meetings to give you an answer. Matilda can also provide live coaching suggestions during sales calls, interviews, and leadership meetings. The live assistant feature is available on Pro and Team plans.

During a meeting with the ReVoice bot active, you can use voice commands to create highlights, action items, decisions, and notes without leaving the conversation. Say 'highlight this' to mark an important moment, 'action item for [name]' to assign a task, or 'note [something]' to create a note. These are captured in real-time and appear in the meeting summary. Voice commands help you stay engaged in the conversation while still capturing important details. This feature is available on all plans.

After every meeting, ReVoice automatically generates a comprehensive AI summary that includes: a brief overview of the meeting, key decisions that were made, action items with assignees and deadlines (when mentioned), highlights and important moments, and recommended next steps. The summary is organized into clear sections making it easy to scan. You can customize summary templates to match your preferred format. On Pro and Team plans, you can also generate summaries using custom AI prompts to extract specific information relevant to your workflow.

AI Chat lets you have a conversation with Matilda about any of your recorded meetings. Open a recording and click on the AI Chat tab to ask questions like 'What were the main action items?', 'What did [person] say about the timeline?', or 'Summarize the pricing discussion'. Matilda searches the transcript and gives you precise answers with references to the exact part of the meeting. On Pro and Team plans, you can also use Cross-Meeting Intelligence to ask questions across your entire meeting history, like 'What have we discussed about project X across all meetings?'

Podcast Briefing converts your meeting summaries into a natural-sounding audio briefing that you can listen to on the go. Perfect for catching up on meetings you missed or refreshing your memory before a follow-up. The briefing is generated using advanced text-to-speech technology and covers key decisions, action items, and highlights. Pro plans include 5 podcast briefings per month, and Team plans include 15. You can play them directly in ReVoice or download the audio file.

The Knowledge Graph automatically connects concepts, decisions, speakers, and topics across all your saved meetings, creating a visual map of your organizational knowledge. It makes it easy to find related discussions, track how topics evolve over time, and discover connections you might have missed. Click on any node in the graph to see all related meetings and discussions. The Knowledge Graph grows more valuable over time as more meetings are added. This feature is available on Pro and Team plans.

ReVoice provides meeting coaching analytics to help you and your team improve meeting performance. Metrics include talk-to-listen ratio (how much each participant speaks vs listens), sentiment analysis (detecting positive, negative, and neutral tones), meeting culture score (measuring collaboration quality), and conversation analysis (identifying patterns like interruptions and monologues). The coaching dashboard shows trends over time so you can track improvement. This is especially valuable for sales teams, managers, and anyone who wants to become a better communicator.

ReVoice offers four plans. Free (EUR 0/month): 10 meetings/month, 60 min per meeting, 300 min Meeting Bot, basic AI summaries (6/day), max 2 speakers, 1 GB storage with 30-day retention, TXT export. Pro (EUR 35/month): Unlimited meetings and speakers, 600 min Meeting Bot, AI Chat, Live Assistant, Knowledge Graph, cross-meeting intelligence, Podcast Briefing (5/month), 25 GB storage with unlimited retention, all 7 export formats. Team (EUR 49/user/month): Everything in Pro plus 3000 min Meeting Bot, shared workspaces and channels, CRM integrations (Salesforce, HubSpot), 100 GB storage, 500 documents upload, team admin and audit logs, SAML SSO. Enterprise: Custom pricing with custom bot volume, dedicated success manager, custom integrations and API access, priority SLA support. Visit /pricing for the full feature comparison table.

You can start using ReVoice for free with no credit card required. The Free plan includes 10 meetings per month, 60-minute recording limit per meeting, 300 minutes of Meeting Bot, up to 6 AI summaries per day, and 1 GB storage with 30-day data retention. This lets you experience the core functionality of ReVoice before deciding to upgrade. For Early Access customers, we also offer a 5-day full access trial with personal onboarding. There is no binding period on any plan - you can upgrade, downgrade, or cancel at any time.

ReVoice achieves up to 95% transcription accuracy under optimal conditions, even in environments with background noise or strong accents. Accuracy depends on factors like microphone quality, background noise level, number of simultaneous speakers, and internet connection stability. For best results, use a dedicated microphone or headset, minimize background noise, and speak clearly. ReVoice supports 100+ languages and automatically detects the spoken language.

Yes, absolutely. ReVoice encrypts all data at rest (AES-256) and in transit (TLS 1.3). We follow strict GDPR rules. We never sell your data and don't use it to train AI models without your consent. Audio is processed ephemerally and, under our data processing agreements, is not retained by our AI sub-processors after processing. You can delete your data at any time, and account deletion permanently removes all associated data. ReVoice is built by TechServices IT in Lund, Sweden, with core infrastructure and data storage in the EU/EEA.

Yes, ReVoice supports over 100 languages for transcription. The platform automatically detects the spoken language, so you don't need to configure anything. Common languages like Swedish, English, Spanish, German, French, and many more are fully supported. The platform interface is available in English and Swedish. AI summaries and chat responses are generated in the same language as the transcript.

ReVoice's smart search automatically connects concepts, decisions, and speakers across all your saved meetings. The Knowledge Graph creates a visual map of topics and relationships, making it easy to find important details across your entire meeting history. You can search by keywords, speaker names, dates, or topics. Cross-Meeting Intelligence (available on Pro and Team plans) lets you ask AI questions that span multiple meetings, like 'What have we decided about project X across all meetings this quarter?'

Yes. Using the 'Hey Matilda' voice assistant, you can ask questions verbally during your ongoing Microsoft Teams, Zoom, or Google Meet calls and get real-time answers. Matilda can search your past meetings to answer questions like 'What did we decide about the budget last time?' She can also provide live coaching suggestions during sales calls and interviews. The live assistant feature is available on Pro and Team plans.

ReVoice leverages state-of-the-art AI technology for reliable transcription, consistent speed, and fair pricing. We use trusted AI providers for speech-to-text transcription, AI summaries and analysis, and text-to-speech for Podcast Briefing. All providers operate under strict data processing agreements and do not use your data for model training. The AI is continuously improved to deliver better accuracy and more useful insights.

ReVoice integrates with Slack for instant meeting summaries and notifications, HubSpot and Salesforce for automatic CRM note syncing (Team plan), Fortnox for invoicing and accounting automation, and Google Calendar and Outlook for automatic meeting detection and bot scheduling. You can also export data in multiple formats (TXT, PDF, DOCX, SRT, VTT, JSON, Markdown) for use in other tools. Custom webhooks and API access are available for Pro and Team customers.